My Care Team: Senior Capstone
Helping patients track their Care Providers and foster meaningful connections
Role
Product Manager & UI/UX Designer
Industry
Health
Duration
Sept 2021 - May 2022
Background
At Children's National, families often struggle to identify and understand the roles of various clinicians, making hospital visits overwhelming. With multiple providers rotating through a patient’s care—trainees, attendings, nurses, consultants, and specialists—it can be difficult to keep track of who’s who. To address this, our team developed My Care Team, an application that helps patients and their families familiarize themselves with their care providers. The app allows users to browse clinicians by name, department, and language, view detailed provider profiles, and create a personalized Care Team to track interactions throughout their stay. By improving recognition and understanding of care providers, My Care Team empowers young patients and their families, making hospital experiences feel more approachable and less intimidating.
What I Accomplished
Designed and implemented a new in-product contact support webform, replacing the outdated email-based submission process to streamline user inquiries and enhance the customer support experience
Empowered users to submit issues directly within the platform, improving resolution times and ensuring more efficient ticket management through automated workflows
Check out more of the senior capstone demo here 👉 My Care Team:Senior Design Presentation
Background
At Children's National, families often struggle to identify and understand the roles of various clinicians, making hospital visits overwhelming. With multiple providers rotating through a patient’s care—trainees, attendings, nurses, consultants, and specialists—it can be difficult to keep track of who’s who. To address this, our team developed My Care Team, an application that helps patients and their families familiarize themselves with their care providers. The app allows users to browse clinicians by name, department, and language, view detailed provider profiles, and create a personalized Care Team to track interactions throughout their stay. By improving recognition and understanding of care providers, My Care Team empowers young patients and their families, making hospital experiences feel more approachable and less intimidating.
What I Accomplished
Designed and implemented a new in-product contact support webform, replacing the outdated email-based submission process to streamline user inquiries and enhance the customer support experience
Empowered users to submit issues directly within the platform, improving resolution times and ensuring more efficient ticket management through automated workflows
Check out more of the senior capstone demo here 👉 My Care Team:Senior Design Presentation
🔎 Research
The challenge was predefined where we were tasked with figuring out how patients could effectively keep track of the healthcare providers they interact with. To address this, I conducted a competitive analysis of existing healthcare apps with similar functionality, including Epic MyChart Bedside’s "Taking Care of You" feature. This analysis helped identify strengths, gaps, and opportunities in current solutions, which informed our approach to designing a more flexible, patient-centric provider tracking system that extends beyond hospital settings.
🔎 Research
The challenge was predefined where we were tasked with figuring out how patients could effectively keep track of the healthcare providers they interact with. To address this, I conducted a competitive analysis of existing healthcare apps with similar functionality, including Epic MyChart Bedside’s "Taking Care of You" feature. This analysis helped identify strengths, gaps, and opportunities in current solutions, which informed our approach to designing a more flexible, patient-centric provider tracking system that extends beyond hospital settings.
❓ Problem Statement
How might we create an application that helps patients keep track of care providers they meet day-to-day
❓ Problem Statement
How might we create an application that helps patients keep track of care providers they meet day-to-day
📝 Define
Through weekly stakeholder meetings to understand the hospital system and competitive analysis of existing healthcare apps, I gathered the requirements for an MVP of My Care Team. This process ensured that our solution aligned with hospital workflows, patient needs, and industry best practices, leading to the development of key features such as scanning provider information, searching and filtering contacts, detailed provider profiles, and a customizable care team list.
📝 Define
Through weekly stakeholder meetings to understand the hospital system and competitive analysis of existing healthcare apps, I gathered the requirements for an MVP of My Care Team. This process ensured that our solution aligned with hospital workflows, patient needs, and industry best practices, leading to the development of key features such as scanning provider information, searching and filtering contacts, detailed provider profiles, and a customizable care team list.
🎨 Design
The design process was influenced by competitive analysis of MyEpic MyChart and insights gained from collaborating with our stakeholder’s UI/UX designer. This collaboration led to a design that balances familiarity with innovation, making it intuitive for users to track and manage their healthcare providers.
To kick off the design process:
I created lo-fi mockups, drawing inspiration from MyEpic MyChart and from our stakeholder's current UI patterns
I worked alongside the stakeholder's UI/UX designer, ensuring MY Care Team aligned with hospital system requirements while prioritizing a user-friendly experience for patient
I incorporated feedback from stakeholders and refined UI components to improve clarity, consistency, and engagement
🎨 Design
The design process was influenced by competitive analysis of MyEpic MyChart and insights gained from collaborating with our stakeholder’s UI/UX designer. This collaboration led to a design that balances familiarity with innovation, making it intuitive for users to track and manage their healthcare providers.
To kick off the design process:
I created lo-fi mockups, drawing inspiration from MyEpic MyChart and from our stakeholder's current UI patterns
I worked alongside the stakeholder's UI/UX designer, ensuring MY Care Team aligned with hospital system requirements while prioritizing a user-friendly experience for patient
I incorporated feedback from stakeholders and refined UI components to improve clarity, consistency, and engagement
⚙️ Development & Prototype
I led a team of 5 engineers, each responsible for different aspects of the web app's development for Children's National Hospital. I defined product requirement specifications and created wireframes to guide the user experience. During these phases, I oversaw iterative sprints, providing feedback and adjustments based on usability testing and stakeholder input
⚙️ Development & Prototype
I led a team of 5 engineers, each responsible for different aspects of the web app's development for Children's National Hospital. I defined product requirement specifications and created wireframes to guide the user experience. During these phases, I oversaw iterative sprints, providing feedback and adjustments based on usability testing and stakeholder input
🧪 Test
Through 4 rounds of usability testing with 5 participants, I iterated on the prototype based on real user feedback, enhancing clarity, navigation, and overall experience. The final design seamlessly integrated into My Care Team's new web app for Children's National Hospital, allowing users to easily keep track of healthcare providers and maintain strong relationships with them.
🧪 Test
Through 4 rounds of usability testing with 5 participants, I iterated on the prototype based on real user feedback, enhancing clarity, navigation, and overall experience. The final design seamlessly integrated into My Care Team's new web app for Children's National Hospital, allowing users to easily keep track of healthcare providers and maintain strong relationships with them.
🏁 Project Outcome
My team had won 2nd place in the corporate category for the Drexel University 2021-2022 Senior Capstone Showcase. We successfully delivered My Care Team to Children's National, equipping them with the tools and insights to allow patients and families build relationships with their healthcare providers. However, we have not received confirmation on its implementation or impact.
🏁 Project Outcome
My team had won 2nd place in the corporate category for the Drexel University 2021-2022 Senior Capstone Showcase. We successfully delivered My Care Team to Children's National, equipping them with the tools and insights to allow patients and families build relationships with their healthcare providers. However, we have not received confirmation on its implementation or impact.
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